Shipping policy
Shipping Policy
This Shipping Policy applies to orders placed with ICONS, operated by BEGUERRILLA S.L.
Order processing
Orders are normally processed within 48 business hours after payment confirmation, unless a different processing time is stated on the relevant product page.
Pre-orders, made-to-order products, event products, limited releases or products with a specific release date may have different preparation times. Where applicable, this information will be shown on the product page or during checkout.
The existing shipping policy currently states processing within 48 business hours.
Shipping methods and prices
The shipping options available for your destination will be displayed during checkout.
Shipping charges are calculated according to the available service, destination, order characteristics and any applicable promotion.
Estimated delivery
Delivery times depend on destination and carrier conditions.
As a general reference, our standard shipping service is estimated at:
Standard Shipping: 2–5 business days
This estimated transit time normally begins once the order has been dispatched, not when the order is placed.
Delivery estimates are not guarantees and may be affected by weekends, public holidays, carrier delays, customs procedures, adverse weather, force majeure or periods of unusually high demand.
The 2–5 business-day standard delivery estimate is the timeframe currently published by the store.
Tracking
Where tracking is available, we will provide a tracking number or tracking link once the order has been dispatched.
Tracking information may require some time to become active after the carrier receives the parcel.
International shipping
We may offer international shipping to a range of countries.
Available destinations, shipping services and corresponding charges will be shown during checkout.
International orders may be subject to customs duties, import taxes, processing charges or other fees imposed by the destination country.
Unless expressly stated otherwise during checkout or required by law, these charges are the responsibility of the recipient.
Customs procedures may cause additional delivery delays outside ICONS' direct control.
Shipping address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an error after placing an order, contact info@iconscollectibles.com as soon as possible.
We cannot guarantee that an address can be changed once an order has been prepared or handed to the carrier.
Where an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping charges may apply to resend the order, subject to applicable consumer law.
Lost shipments
If tracking indicates an unusual delay or you believe that your parcel has been lost, please contact:
We will review the shipment information and, where appropriate, open an investigation with the carrier.
Your statutory consumer rights remain unaffected.
Damaged shipments
Please inspect your package and products after delivery.
If an order arrives visibly damaged or a product has been damaged during transport, contact us as soon as possible at info@iconscollectibles.com, preferably providing your order number and photographs of the package and damaged item.
We will assess the case and provide the appropriate remedy in accordance with applicable law.
Returns and exchanges
For information concerning returns, withdrawal, exchanges and refunds, please consult our Refund Policy.
Contact
For questions concerning shipping, contact:
ICONS / BEGUERRILLA S.L.
Carrer 6 de Desembre 5, Local E
03550 Sant Joan d'Alacant
Alicante, Spain
Email: info@iconscollectibles.com
Telephone: (+34) 633 165 204